What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, phone number, and the payment method you use to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and
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the mobile number linked to that wallet. We do not store your full bKash or Nagad PIN; that stays between you and your wallet provider. We also collect device and session data — the browser type, IP address, and pages visited — to keep your account
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secure and to detect unusual login attempts. When you contact support, we keep a record of that exchange. We use all of this data to operate your account, process withdrawals back to your Rocket or bKash wallet, and meet any obligations that apply under local law
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in your eligible region. We do not sell your personal data to third parties. Where we share data with payment processors or fraud-prevention services, those partners are contractually required to protect it. You can ask us what data we hold at any time by writing to
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our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.